Refund and Returns Policy

Effective Date: [Insert Date]

At Toonara, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible returns and refund policy to ensure your shopping experience with us is seamless and worry-free.

1. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • For hygiene reasons, we cannot accept returns on panties, bodysuits, or other intimate items unless they are faulty or unopened in their original packaging.
  • Sale items and gift cards are non-returnable and non-refundable.

How to Return an Item:

  • Contact our customer service team at [Insert Email Address] with your order number and reason for the return.
  • Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item(s) back to us.
  • Please ensure that the item(s) are securely packaged to avoid damage during transit.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
  • We recommend using a trackable shipping method to ensure the safe delivery of your return. Toonara is not responsible for returns lost in transit.

2. Refunds

Refund Process:

  • Once we receive and inspect your returned item(s), we will notify you via email about the status of your refund.
  • If your return is approved, a refund will be processed, and the original payment method will be credited within 5-10 business days.
  • Please note that shipping costs are non-refundable, and the refund will only cover the cost of the item(s) returned.

Late or Missing Refunds:

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card company, as processing times can vary.
  • If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address], and we will assist you further.

3. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

4. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us immediately at [Insert Email Address] with your order number and a description of the issue. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

5. Contact Us

If you have any questions about our returns and refund policy, please don’t hesitate to contact our customer service team at:

Toonara Customer Service
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]