At Toonara, we strive to ensure a satisfying shopping experience for our customers. If you are not completely satisfied with your purchase, you may return the product within 15 days from the date of delivery, subject to the terms outlined below.

1. Eligibility for Returns
To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Items that are damaged, altered, or not in their original condition will not be eligible for a refund.

2. Non-Refundable Items
Certain items are not eligible for return or refund, including perishable goods, personalized items, and products marked as non-returnable at the time of purchase.

3. Return Process
To initiate a return, please contact our customer support team at support@toonara.com with your order details and reason for return. Our team will provide you with further instructions on how to proceed.

4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. In such cases, we will cover the return shipping expenses.

6. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, you may return the original item for a refund and place a new order.

7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider. If the issue persists, contact our support team for assistance.

8. Contact Us
For any questions or concerns about our refund policy, please reach out to our customer support team at support@toonara.com.